1. About this policy

This Privacy Policy explains how CybersecuritySolutions.au collects, uses, stores and manages personal information when you visit our website, contact us, use our Cyber Health Check or otherwise interact with our services.

We aim to handle personal information in accordance with the Australian Privacy Principles and other applicable privacy laws. The application of Australian privacy laws can depend on the circumstances of an organisation and its activities.

2. What information we collect

Depending on how you interact with us, we may collect information such as:

• Your name and business contact details.
• Your email address and telephone number.
• Your business name and general business information.
• Information you provide when completing our Cyber Health Check.
• Information you provide when making an enquiry or requesting our services.
• Information contained in messages or other communications you send to us.
• Technical information about your visit to our website, such as IP address, browser type and general website usage information.

We do not generally ask you to provide sensitive personal information through our website. Please do not provide sensitive information unless it is necessary for the matter you are contacting us about.

3. How we collect information

We generally collect personal information directly from you. This may happen when you:

• Complete the Cyber Health Check.
• Contact us by email or telephone.
• Submit information through a website form.
• Request information about our services.
• Engage us to provide cybersecurity services.

We may also collect limited technical information automatically when you use our website through cookies, analytics, security tools and other standard website technologies.

4. Cyber Health Check information

Our Cyber Health Check asks questions about aspects of your business cybersecurity. The information you provide is used to calculate your Cyber Resilience Score and generate recommendations intended to help you understand and improve your cybersecurity position.

Where you provide contact details as part of the Cyber Health Check, those details may be used to provide your requested report, respond to your enquiry and communicate with you about relevant services.

The Cyber Resilience Score is intended as a practical assessment tool and should not be treated as a guarantee of security or as a complete cybersecurity assessment.

5. How we use personal information

We may use personal information for purposes including:

• Providing our services and responding to enquiries.
• Providing Cyber Health Check results and reports.
• Understanding your requirements and communicating with you.
• Improving our website, services and customer experience.
• Managing business administration and client relationships.
• Maintaining website security and preventing misuse.
• Meeting legal or regulatory obligations where applicable.

We will not use your personal information for unrelated purposes unless permitted or required by law.

6. Disclosure of personal information

We may disclose personal information to service providers and other organisations where reasonably necessary to operate our website and provide our services.

This may include providers involved in website hosting, website security, email delivery, form processing, document or PDF generation, analytics and other technology services.

We do not sell personal information to third parties.

7. Overseas providers

Some technology and service providers we use may operate or store information outside Australia. Where this occurs, personal information may be disclosed to or stored by those providers in overseas locations.

The locations of service providers can change as technology services and suppliers change. Where required, we will take reasonable steps to manage overseas disclosures in accordance with applicable privacy requirements.

8. How we protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

The security measures we use may include access controls, authentication, security monitoring, secure website technologies and appropriate protections provided by our technology suppliers.

No method of transmitting or storing information online can be guaranteed to be completely secure. You should also take reasonable care when sending information to us electronically.

9. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, or meet legal and regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it, where appropriate.

10. Access and correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to an access or correction request.

11. Privacy complaints

If you believe we have not handled your personal information appropriately, please contact us first so that we can investigate and attempt to resolve the issue.

We will consider and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may have the option of making a complaint to the Office of the Australian Information Commissioner (OAIC).

12. Cookies and website technologies

Our website may use cookies and similar technologies to provide website functionality, improve security, understand website usage and improve the user experience.

Your browser may allow you to control or disable cookies. Disabling certain cookies may affect some website functionality.

13. Third-party websites

Our website may contain links to third-party websites or services. Those websites have their own privacy practices and policies. We are not responsible for the privacy practices of third-party websites once you leave our website.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or legal requirements.

The latest version will be published on this page.

Last updated: 7 September 2026